Deposits & Withdrawals Guide

How the Cashier Works

All financial activity on our platform is handled through a unified cashier system. Your account balance is held in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol across the interface. Whether you are adding funds to start playing or requesting your winnings, everything is managed in one secure location.

It is important to understand that while deposits are processed as additions to your balance, withdrawals are handled as "review requests." This means that when you request a payout, the finance team reviews the request for security and verification before the transfer is initiated to your chosen method.

Payment Categories in the Philippines

How to Deposit

1. 1

   Secure Login

   Access your account using your official credentials to ensure you are in a secure session before accessing the cashier.

2. 2

   Open the Cashier

   Navigate to the payment or deposit section of your profile to see the current list of available funding options.

3. 3

   Select Method

   Choose the payment category that suits you best from the available options presented in the grid.

4. 4

   Enter Amount

   Input the amount you wish to deposit in ₱, ensuring it falls within the limits displayed on the page.

5. 5

   Confirm Transaction

   Follow the prompts in your payment app or the secure checkout page to finalize the transfer of funds.

6. 6

   Verify Balance

   Check your account balance. If it does not update, please visit our Support Page with your transaction ID.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules at gopub is that the name on your payment account must exactly match the name registered on your gaming account. This is not a matter of bureaucracy, but a vital security measure to protect your funds.

To prevent fraud and account takeovers, our system is designed to return funds to the original source. If a deposit is made from a third-party account, the system cannot verify the owner, and subsequent withdrawal requests will be blocked. By ensuring that all money moves between accounts owned by the same person, we ensure that your winnings are sent only to you and not to an unauthorized third party.

How to Request a Withdrawal

1. 1

   Identity Verification

   Ensure your account verification is complete. This is a mandatory step required before your first payout can be approved.

2. 2

   Settle Active Bonuses

   Check if you have any active bonuses. Wagering requirements must be met or the bonus settled before funds can be withdrawn.

3. 3

   Enter the Cashier

   Open the cashier and select the withdrawal or payout tab to begin your request process.

4. 4

   Choose Payout Method

   Select a compatible payout method. Note that this typically must be the same method used for your initial deposit.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and submit the request for review by our finance department.

6. 6

   Track Status

   Monitor the progress of your request in your account history until the status changes to completed.

Account Verification & Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated gaming operator conducts this process to ensure a safe environment and to prevent underage gaming and money laundering. To make your experience seamless, we request this verification only once; once your identity is confirmed, you will not need to repeat the process for every withdrawal.

Typically, we require a clear photo of an official government-issued ID, a recent document verifying your residential address, and evidence that the payment method used belongs to you.

Pro Tip: To avoid delays, we strongly recommend uploading your documents before you make your first withdrawal request. Ensure that all four corners of the documents are visible in the photos, the text is legible, and the images are taken in a well-lit environment. Uploading complete and clear documents prevents the need for repeated submissions and speeds up the approval of your winnings.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, several factors can cause a payout to remain in "pending" status. If your withdrawal is delayed, check for the following:

• Verification Pending: Your identity documents may still be under review. Please ensure all uploads were clear.
• Active Bonus Requirements: You may have an active bonus with unmet wagering requirements. Visit the Promotions page to check your status.
• Method Mismatch: The payout method chosen does not match your deposit method or the name on the account.
• Detail Errors: Incorrect account numbers or payment details were entered during the request.
• External Provider Checks: The receiving bank or e-wallet provider may be conducting their own security checks.

If you have checked the above and still have concerns, please contact our Support Team. When contacting us, please have your Account ID and the Withdrawal Request ID ready.

Currency and Amounts

The official currency of the gopub platform is the Philippine Peso (PHP), represented by the ₱ symbol. All deposits, winnings, and withdrawals are calculated and displayed in this currency. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen of the payment gateway is the actual amount that will be deducted from your source account and credited to your gopub balance.

Staying in Control of Your Budget

We are committed to providing a safe gaming environment. Within your account settings, you can find a variety of tools to help you manage your spending. This includes the ability to set deposit limits, which restrict the amount of money you can add to your account over a specific period.

Please be aware that requests to decrease your limits usually take effect almost immediately, while requests to increase them may involve a waiting period. We encourage all players to decide on a budget before opening the cashier, rather than making financial decisions during active gameplay. For more tools and advice, please visit our Responsible Gaming page.

Protecting Your Funds & Account Security

Your security is our priority. We urge all players to use the security features provided in the account settings, such as strong, unique passwords. Never share your login credentials or payment details with anyone.

Always perform transactions exclusively through the official cashier on this domain. Be vigilant: gopub will never ask you to transfer money to a personal account or a different website via a message or email. Treat any such request as fraudulent and report it to our support team immediately.

Frequently Asked Questions