Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity, payment details, device info, and game activity.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Internal staff and essential partner service providers.
Retention: Kept for the account lifecycle plus legal requirements in the Philippines.
Your Control: You can request access or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how gopub collects, uses, and protects information from users located in the Philippines. By using our services, you agree to the practices described here.

This policy applies only to the gopub platform. It does not cover third-party websites, external payment gateways, or other services you may visit after leaving our domain. We encourage you to read the privacy policies of any third-party services you interact with.

Personal Information We Collect

Account & Identity

Username, email, phone number, and date of birth to establish your account and verify eligibility.

Verification Documents

Government-issued IDs provided during KYC processes to prevent identity theft and ensure legal compliance.

Payment Data

Transaction histories and payment method details to facilitate deposits and withdrawals securely.

Gaming Activity

Bets placed, games played, and win/loss records to manage account balance and detect unfair play.

Technical Data

IP address, browser type, device ID, and operating system to optimize site performance and security.

Communications

Records of your interactions with our support team to resolve queries and improve service.

How We Collect Data

We gather information through three primary methods:

Directly from you: Information provided during registration, account updates, or KYC verification.
Automatically: Technical data collected via cookies and system logs while you navigate our platform.
Partner Providers: Data from our partner payment processors and identity verification services to confirm transaction validity.

Why We Use Data

Your information is used for the following essential purposes:

Account Management: To maintain your profile and provide a personalized experience.
Financial Transactions: To process deposits and payouts accurately.
Safety & Compliance: To verify age, prevent fraud, stop multi-accounting, and comply with gambling laws in the Philippines.
Optimization: To analyze platform usage and improve our gaming interface.
Marketing: To send promotional offers, but only if you have explicitly opted-in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information in these limited scenarios:

Service Providers: With partners who handle payments, identity verification, and technical infrastructure.
Legal Obligations: When required by law or by a valid request from regulatory authorities in the Philippines.
Fraud Prevention: To protect our platform from malicious activity and maintain game integrity.

How We Protect Data

We implement robust security measures to keep your data safe:

Encryption: Using secure protocols to protect data during transmission between your device and our servers.
Access Control: Restricting internal access to sensitive data to only those employees who require it for their role.
Isolation: Keeping payment data separate from general account information.
Monitoring: Continuously scanning for unusual activity to prevent unauthorized access.

Cookies and Tracking

We use cookies to remember your preferences and ensure the site functions correctly. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and account status, you have the following rights:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection: Object to specific types of data processing or withdraw your marketing consent.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, we are required to retain certain data to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is closed, we keep the necessary information for a period defined by applicable law in the Philippines to meet legal, auditing, and regulatory requirements.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately and any funds may be returned to the legal guardian after verification.

Parents or guardians who believe a minor has created an account should report this immediately through our Support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please contact our dedicated support team through the official channels provided on our Support page.